Privacy Policy and Terms & Conditions

Privacy Policy

The Pet Wash and Grooming Spa, LLC

Effective Date: [Insert Date]

1. Introduction

The Pet Wash and Grooming Spa, LLC ('we,' 'our,' 'us') is committed to protecting the privacy of our customers. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, use our services, or interact with us. By using our services, including our mobile groomer in Monroe, GA, you agree to the practices described in this policy.

2. Types of Information Collected

We collect the following types of personal information from our customers:

- Name

- Email address

- Phone number

- Mailing address

- Payment information (if applicable)

- Pet details (name, breed, grooming preferences)

- Any other information voluntarily provided by the customer

3. Method of Information Collection

We collect personal information through the following methods:

- When you book an appointment online, over the phone, or in person

- When you sign up for promotional offers, newsletters, or SMS communications

- When you fill out forms or provide feedback

- Through automated technologies such as website cookies and analytics tools

4. Purpose of Data Collection

We collect customer information for the following purposes:

- To schedule and manage appointments

- To provide personalized grooming services, including those by our Monroe groomers

- To communicate with customers regarding their appointments, updates, and promotions

- To improve our services and customer experience

- To process payments and transactions

- To comply with legal and regulatory requirements

5. Data Security Measures

We take the security of your personal information seriously. To protect against unauthorized access, loss, or misuse, we implement the following measures:

- Secure servers and encrypted storage

- Restricted access to customer information

- Regular security updates and monitoring

- Compliance with applicable data protection laws

6. Data Sharing

We do not sell, trade, or rent customer information to third parties. However, we may share personal data in the following circumstances:

- With service providers who assist in business operations (such as payment processors)

- If required by law or legal process

- To protect the rights, safety, or property of our company, customers, or the public

Mobile Opt-In and SMS Consent:

Phone numbers collected for SMS communication purposes will not be shared with third parties or affiliates for marketing purposes.

7. User Rights

As a customer, you have the right to:

- Access your personal information

- Request corrections to your information

- Request deletion of your data (subject to legal obligations)

- Opt out of marketing communications, including SMS and email promotions

- Withdraw consent for data processing where applicable

To exercise your rights, please contact us using the details below.

8. Contact Information

If you have any questions or concerns about this Privacy Policy, or if you wish to update or delete your personal information, please contact us:

The Pet Wash and Grooming Spa, LLC

[Your Address]

[Your Email]

[Your Phone Number]

We reserve the right to update this Privacy Policy as necessary. Any changes will be posted on our website along with the updated effective date and the latest photos of The Pet Wash to showcase our services.

Thank you for trusting The Pet Wash and Grooming Spa, LLC with your pet’s care and your privacy!

Terms and Conditions

The Pet Wash and Grooming Spa, LLC

Effective Date: March 21, 2025

1. Introduction

Welcome to The Pet Wash and Grooming Spa, LLC ('we,' 'our,' 'us'). These Terms and Conditions govern your use of our pet grooming services, website, and SMS communications. By using our mobile groomer in Monroe, GA, you agree to comply with these terms. Please read them carefully.

2. Grooming Services

All pets must be up-to-date on required vaccinations. Proof may be requested. We reserve the right to refuse service if a pet is aggressive, overly anxious, or has health conditions that could pose a risk during grooming. While we take every precaution to ensure your pet’s safety, we are not liable for pre-existing conditions or health issues that may arise during or after grooming. Additional charges may apply for pets with excessive matting, special handling requirements, or additional time needed for grooming at our Monroe groomers.

3. Appointment Policies

We require appointments for our grooming services. Walk-ins may be accommodated based on availability. Late arrivals (15+ minutes) may result in rescheduling or additional fees. No-shows or cancellations within [insert cancellation window] may be subject to a cancellation fee. We do our best to complete services within the estimated time, but grooming duration may vary based on your pet’s needs.

4. Payment and Pricing

Prices vary based on breed, size, coat condition, and additional services requested. Payment is due at the time of service. We accept [list payment methods]. Prices are subject to change without prior notice.

5. Liability Waiver

By using our services, you acknowledge that grooming involves inherent risks, including stress, allergic reactions, and accidental nicks or cuts. We will notify pet owners of any concerns observed during grooming, but we are not responsible for undiagnosed medical conditions. If veterinary care is needed due to an incident during grooming, we will attempt to contact you. Any veterinary expenses incurred will be the pet owner’s responsibility.

SMS Communication Terms of Service

1. Consent for SMS Communication

By providing your mobile number and opting into SMS communications from The Pet Wash and Grooming Spa, LLC, you consent to receive text messages related to our services. Information obtained as part of the SMS consent process will not be shared with third parties.

2. Types of SMS Communications

If you have consented to receive text messages from The Pet Wash and Grooming Spa, LLC, you may receive:

- Appointment Confirmations & Reminders

- Grooming Updates

- Follow-up Messages

- Rescheduling Notifications

- Promotional Offers (if opted in)

3. Standard Messaging Disclosures

Message and data rates may apply. Message frequency may vary. You can opt-out at any time by texting 'STOP.' For assistance, text 'HELP' or visit our [Privacy Policy URL] and [Terms of Service URL].

6. User Responsibilities

You agree to provide accurate and up-to-date information when booking services or subscribing to communications. You are responsible for keeping your contact details current to receive service-related updates. You must notify us if your pet has any health conditions that could affect their grooming experience.

7. Data Protection & Privacy

We respect your privacy and are committed to protecting your personal data. Please review our Privacy Policy to understand how we collect, use, and safeguard your information.

8. Amendments to Terms

We reserve the right to update or modify these Terms and Conditions at any time. Changes will be posted on our website with an updated effective date.

9. Contact Information

For any inquiries or concerns regarding these Terms and Conditions, please contact us:

The Pet Wash and Grooming Spa, LLC

2120 W, Spring Street Monroe, GA 30655

thepetwash.spa@gmail.com

678-287-3256

By using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

Thank you for choosing The Pet Wash and Grooming Spa, LLC! 🐾

By checking this box, I consent to receive text messages related to offers, appointments, and scheduling from The Pet Wash and Grooming Spa, LLC, your go-to mobile groomer in Monroe, GA. You can reply STOP to opt-out at any time. Standard messages and data rates may apply, and the frequency of messages will vary. For assistance, reply HELP to 678-464-1712. For more information, including our privacy policy and SMS Terms and Conditions, please visit our website, where you can also view The Pet Wash photos and learn more about pet grooming in Monroe.