Privacy Policy and Terms & Conditions

Privacy Policy
The Pet Wash and Grooming Spa, LLC
Effective Date: [Insert Date]

The Pet Wash and Grooming Spa, LLC ("we," "our," "us") is committed to protecting the privacy of our customers. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, use our services, or interact with us. By using our services, you agree to the practices described in this policy.

We collect the following types of personal information from our customers:

• Name
• Email address
• Phone number
• Mailing address
• Payment information (if applicable)
• Pet details (name, breed, grooming preferences)
• Any other information voluntarily provided by the customer

We collect personal information through the following methods:

• When you book an appointment online, over the phone, or in person
• When you sign up for promotional offers, newsletters, or SMS communications
• When you fill out forms or provide feedback
• Through automated technologies such as website cookies and analytics tools

We collect customer information for the following purposes:

• To schedule and manage appointments
• To provide personalized grooming services
• To communicate with customers regarding their appointments, updates, and promotions
• To improve our services and customer experience
• To process payments and transactions
• To comply with legal and regulatory requirements

We take the security of your personal information seriously. To protect against unauthorized access, loss, or misuse, we implement the following measures:

• Secure servers and encrypted storage
• Restricted access to customer information
• Regular security updates and monitoring
• Compliance with applicable data protection laws

We do not sell, trade, or rent customer information to third parties. However, we may share personal data in the following circumstances:

• With service providers who assist in business operations (such as payment processors)
• If required by law or legal process
• To protect the rights, safety, or property of our company, customers, or the public

Mobile Opt-In and SMS Consent:
Phone numbers collected for SMS communication purposes will not be shared with third parties or affiliates for marketing purposes.

As a customer, you have the right to:

• Access your personal information
• Request corrections to your information
• Request deletion of your data (subject to legal obligations)
• Opt out of marketing communications, including SMS and email promotions
• Withdraw consent for data processing where applicable

To exercise your rights, please contact us using the details below.

If you have any questions or concerns about this Privacy Policy, or if you wish to update or delete your personal information, please contact us:

The Pet Wash and Grooming Spa, LLC
[Your Address]
[Your Email]
[Your Phone Number]

We reserve the right to update this Privacy Policy as necessary. Any changes will be posted on our website with the updated effective date.

Thank you for trusting The Pet Wash and Grooming Spa, LLC with your pet’s care and your privacy!

Terms and Conditions
The Pet Wash and Grooming Spa, LLC
Effective Date: March 21, 2025

Welcome to The Pet Wash and Grooming Spa, LLC ("we," "our," "us"). These Terms and Conditions govern your use of our services, website, and SMS communications. By using our services, you agree to comply with these terms. Please read them carefully.

• All pets must be up-to-date on required vaccinations. Proof may be requested.
• We reserve the right to refuse service if a pet is aggressive, overly anxious, or has health conditions that could pose a risk during grooming.
• While we take every precaution to ensure your pet’s safety, we are not liable for pre-existing conditions or health issues that may arise during or after grooming.
• Additional charges may apply for pets with excessive matting, special handling requirements, or additional time needed for grooming.

• We require appointments for grooming services. Walk-ins may be accommodated based on availability.
• Late arrivals (15+ minutes) may result in rescheduling or additional fees.
• No-shows or cancellations within [insert cancellation window] may be subject to a cancellation fee.
• We do our best to complete services within the estimated time, but grooming duration may vary based on your pet’s needs.

• Prices vary based on breed, size, coat condition, and additional services requested.
• Payment is due at the time of service. We accept [list payment methods].
• Prices are subject to change without prior notice.

• By using our services, you acknowledge that grooming involves inherent risks, including stress, allergic reactions, and accidental nicks or cuts.
• We will notify pet owners of any concerns observed during grooming, but we are not responsible for undiagnosed medical conditions.
• If veterinary care is needed due to an incident during grooming, we will attempt to contact you. Any veterinary expenses incurred will be the pet owner’s responsibility.

By providing your mobile number and opting into SMS communications from The Pet Wash and Grooming Spa, LLC, you consent to receive text messages related to our services. Information obtained as part of the SMS consent process will not be shared with third parties.

If you have consented to receive text messages from The Pet Wash and Grooming Spa, LLC, you may receive:

• Appointment Confirmations & Reminders
• Grooming Updates
• Follow-up Messages
• Rescheduling Notifications
• Promotional Offers (if opted in)

• Message and data rates may apply.
• Message frequency may vary.
• You can opt-out at any time by texting "STOP."
• For assistance, text "HELP" or visit our [Privacy Policy URL] and [Terms of Service URL].

• You agree to provide accurate and up-to-date information when booking services or subscribing to communications.
• You are responsible for keeping your contact details current to receive service-related updates.
• You must notify us if your pet has any health conditions that could affect their grooming experience.

We respect your privacy and are committed to protecting your personal data. Please review our Privacy Policy to understand how we collect, use, and safeguard your information.

We reserve the right to update or modify these Terms and Conditions at any time. Changes will be posted on our website with an updated effective date.

For any inquiries or concerns regarding these Terms and Conditions, please contact us:

The Pet Wash and Grooming Spa, LLC
2120 W, Spring Street  Monroe, Ga 30655
thepetwash.spa@gmail.com
678-287-3256

By using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

Thank you for choosing The Pet Wash and Grooming Spa, LLC! 🐾

     By checking this box, I consent to receive text messages related to offers, appointments and scheduling from The Pet Wash and Grooming Spa,LLC . You can reply STOP to opt-out at any time. Messages and data rates may apply. Message frequency will vary.Reply HELP to 678-464-1712 for assistance. For more information refer to our privacy policy and SMS Terms and Conditions on our website.